How to Resolve the Unexpected Zoom Quit Error During Screen Sharing – 2024

How to Resolve the Unexpected Zoom Quit Error During Screen Sharing

This error can be frustrating, especially during important meetings. It’s often caused by a combination of factors, including software conflicts, outdated drivers, or insufficient system resources.

Understanding the Error

When Zoom quits unexpectedly during screen sharing, it usually indicates an underlying issue, such as:

• Software conflicts: Other applications or processes might interfere with Zoom’s functionality.
• Outdated drivers: Outdated graphics or network drivers can cause instability.
• Insufficient system resources: If your system is low on memory or CPU, Zoom might crash.
• Zoom app issues: Corrupted installation files or bugs within the Zoom app can lead to unexpected closures.

Troubleshooting Steps

1. Update Zoom:

   • Check for updates: Ensure you’re using the latest version of Zoom. Outdated versions might contain bugs.
   • Restart Zoom: After updating, restart the application to apply the changes.
   • 
   • Note: Replace this placeholder with a high-quality image of the Zoom update screen.

2. Update Graphics Drivers:

   • Download latest drivers: Visit your graphics card manufacturer’s website (NVIDIA, AMD, or Intel) to download the latest drivers.
   • Install drivers: Follow the on-screen instructions to install the updated drivers.
   • Note: Replace this placeholder with a high-quality image of an NVIDIA GeForce Experience update screen.

3. Check for Background Applications:

   • Close unnecessary programs: Exit any applications running in the background, especially those that consume significant system resources.

4. Disable Hardware Acceleration:

   • In Zoom settings: Temporarily disable hardware acceleration. This can help if the issue is related to your graphics card.
   • 
   • Note: Replace this placeholder with a high-quality image of the Zoom settings screen showing the hardware acceleration option.

5. Adjust Zoom Video Settings:

   • Reduce video quality: Lowering the video quality can reduce the load on your system.
   • Change video format: Try using a different video format, such as H.264 or VP8.

6. Check for Windows Updates:

   • Install pending updates: Ensure your Windows operating system is up-to-date.

7. Scan for Malware:

   • Run a full system scan: Use a reliable antivirus program to scan for and remove any malware.

8. Reinstall Zoom:

   • Completely uninstall Zoom: Use the built-in Windows uninstaller.
   • Reinstall the latest version: Download and install the latest version from the official Zoom website.

Additional Tips

• Monitor system resources: Use Task Manager to check CPU and memory usage during screen sharing.
• Check for specific error messages: These can provide more clues about the underlying issue.
• Consider using a different video conferencing tool: If the issue persists, try using a different platform.