How to Resolve Disney Plus Error Code 73 [Updated Guide]

Disney Plus has become a go-to streaming service for millions, offering a vast library of movies and shows. However, users may encounter the frustrating Error Code 73, which typically indicates a location-based issue. This error usually occurs when Disney Plus detects that you are in a region where the service is not available. Fortunately, there are several ways to troubleshoot and resolve this issue. This guide will walk you through the steps to fix Disney Plus Error Code 73 effectively.

Understanding Disney Plus Error Code 73

Error Code 73 usually occurs when Disney Plus is unable to stream content due to a geographical restriction. This can happen if you are using a VPN, proxy, or if Disney Plus mistakenly detects your location as being outside of its service area.

1. Disable Your VPN or Proxy

One of the most common reasons for Error Code 73 is the use of a VPN or proxy. Disney Plus often blocks VPNs and proxies to enforce regional restrictions.

Steps:

1. Disable Your VPN:
   • If you are using a VPN, disconnect from it by opening your VPN application and clicking the Disconnect button.
2. Disable Your Proxy:
   • Press Win + I to open Settings on Windows.
   • Go to Network & Internet > Proxy.
   • Ensure that Use a proxy server is turned off.
3. Restart Disney Plus:
   • Close and reopen the Disney Plus app or refresh your browser page and try streaming again.

2. Check Your Internet Connection

Sometimes, a weak or unstable internet connection can trigger Error Code 73. Ensuring your connection is stable can help resolve the issue.

Steps:

1. Restart Your Router:
   • Unplug your router, wait 30 seconds, and then plug it back in. Allow it to fully restart.
2. Check Your Wi-Fi Signal:
   • Ensure you have a strong Wi-Fi signal. If possible, move closer to your router or connect via Ethernet for a more stable connection.
3. Test Your Internet Speed:
   • Use an online speed test tool to check your internet speed. Disney Plus recommends a minimum of 5 Mbps for HD streaming and 25 Mbps for 4K UHD content.

3. Verify Your Location Settings

Disney Plus might show Error Code 73 if your device’s location settings are incorrect. Ensure that your location settings are accurate.

Steps:

1. Check Location Services on Windows:
   • Press Win + I to open Settings.
   • Go to Privacy > Location.
   • Ensure that Location service is turned on.
2. Check Location Services on Mobile Devices:
   • For Android: Go to Settings > Location and make sure it’s enabled.
   • For iOS: Go to Settings > Privacy > Location Services and ensure it’s turned on.
3. Restart the Disney Plus App:
   • Close and reopen the Disney Plus app to see if the error is resolved.

4. Clear Cache and Data

Corrupted cache or data files can sometimes cause Error Code 73. Clearing these files can help resolve the issue.

Steps:

1. Clear Cache in Your Browser (For Browser Users):
   • Open your browser settings and navigate to Privacy and Security.
   • Click on Clear browsing data.
   • Select Cached images and files and Cookies and other site data.
   • Click Clear data.
2. Clear Cache and Data on Mobile Devices:
   • For Android: Go to Settings > Apps > Disney Plus > Storage > Clear Cache.
   • For iOS: Uninstall and reinstall the Disney Plus app.
3. Restart Disney Plus:
   • After clearing cache and data, reopen Disney Plus and check if the issue is resolved.

5. Use a Different Network

If you continue to experience Error Code 73, try using a different network. Sometimes, the issue might be related to your ISP.

Steps:

1. Switch to Mobile Data:
   • If you’re using Wi-Fi, switch to mobile data and check if Disney Plus works.
2. Try a Different Wi-Fi Network:
   • Connect to a different Wi-Fi network, such as a friend’s or a public hotspot, and see if the error persists.

6. Contact Disney Plus Support

If none of the above solutions work, it may be necessary to contact Disney Plus support for further assistance. They can provide additional troubleshooting steps specific to your situation.

Steps:

1. Visit the Disney Plus Help Center:
   • Go to the Disney Plus Help Center and browse for relevant articles.
2. Contact Support:
   • Use the live chat option or call their support line for direct assistance.

Conclusion

By following these steps, you should be able to fix Disney Plus Error Code 73 and enjoy uninterrupted streaming. Whether it’s disabling a VPN, checking your location settings, or clearing cache, these methods cover the most common causes of this error. If the problem persists, contacting Disney Plus support can provide additional help tailored to your specific issue.